Refund policy

Due to the nature of our products (handcrafted precision cutlery and hygiene standards), returns and cancellations are only accepted BEFORE your order has been shipped.

Once an item has been shipped, we cannot accept any returns, exchanges, or cancellations for customer convenience.

1. Order Cancellations & Returns (Before Shipping)

If you wish to cancel or request a return for your order before it ships, please contact us immediately at info@yamatsuka.com.

If your order has not yet been processed for shipping, we will cancel your order and issue a full refund to your original payment method.

Please note: Once the product has been handed over to the shipping carrier and a shipping confirmation email has been sent, the order can no longer be canceled or returned.

2. Damages, Defects, and Incorrect Items

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us at info@yamatsuka.com within 7 days of delivery.

We will evaluate the issue and arrange a replacement or full refund as quickly as possible (we will cover any return shipping costs in this instance).

3. Refunds

Once a pre-shipment cancellation or defect-related refund is approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Information

For any questions regarding cancellations or refunds, please reach out to us at:

• Store Name: Yamatsuka Shogo Online Store

• Email: info@yamatsuka.com